💡 Purpose of the role: Treat every client order as a project and drive it from confirmation to invoice. Sit at the crossroads of Sales, Supply Chain, Quality, Finance, carriers, suppliers and clients — in France and internationally — and make sure every shipment leaves on time, at the right cost, with the right documents, while the client always knows where it stands.
👊 Impact on the business: Reliable execution turns a signed order into revenue and a repeat client. This role protects the order-to-cash cycle, client satisfaction and margin — and offers a front-row seat on how an international scale-up runs.
Top 5 Success Factors
What defines success in this role — month 3: autonomous on standard orders · month 6: owner of a client portfolio · month 12: driving improvements
Run orders end to end — autonomous on standard orders by M3, own a client portfolio by M6, ≥95% on-time delivery by M12
➡ On-time delivery rate %, order-to-invoice lead time, invoicing accuracy %
Paperwork right first time — 100% of shipping/customs documents checked before booking by M6, no shipment blocked >48h for documents by M9
➡ Documentation accuracy %, customs clearance success rate
Client's single point of contact — proactive status on 100% of shipments by M6, ≥90% of issues resolved or escalated within 24h
➡ Client satisfaction score (≥8/10), issue resolution time, COA compliance rate
One improvement project delivered by M12 — new route or carrier, booking checklist or Odoo workflow, with a measured gain
➡ Project delivered on time, logistics cost per shipment (−10% on scope), savings %
Clean data & compliance — ≥99% Odoo accuracy on own orders, full food safety and trade compliance
➡ Odoo data accuracy %, non-conformity rate, HACCP audit score
Key Responsibilities
Order Project Management (order-to-invoice)
- Take each confirmed order as a project: plan steps, owners and deadlines from pickup to delivery and invoicing
- Check the order is ready before anything is booked: client go-ahead, product availability, quality release, documents
- Track every shipment in real time, anticipate delays and fix issues before they reach the client
- Make sure invoicing follows delivery milestones, accurately and on time
Customer Focus
- Be the single operational point of contact for your clients on order status, documents and incidents
- Communicate proactively: share status, problems and solutions before the client has to ask
- Send the Certificate of Analysis (COA) with every single client order delivery
- Turn recurring client feedback into concrete fixes
International Coordination with Partners
- Brief and follow up freight forwarders, customs brokers, carriers, warehouses and suppliers
- Prepare and check shipping and customs documents: commercial invoice, packing list, certificate of origin, phyto and health certificates
- Compare quotes and help choose the best option on cost, lead time and reliability
Internal Coordination
- Align Sales, Supply & Scheduling, Quality and Finance on each order: who does what, by when
- Run short, effective coordination points and keep shared tools (Odoo) up to date
- Escalate early and clearly when a decision is needed
Continuous Improvement
- Track your KPIs and spot what slows orders down or costs too much
- Lead improvement projects: new routes or carriers, checklists, Odoo workflows, process documentation
- Actively contribute as a member of the HACCP Food Fraud and Food Defense team
